This document outlines the services offered by joomlahosting.online
Please read the terms of service including in this document.
By signing upto and using the services available at the Joomlahosting.online website you have accepted the terms of service included in this document.
Client’s are NOT permitted to use any of the supplier’s products, services to:
You agree and fully understand that our staff members will not help you (provide support to you) over live chat, phone or via social media channels.
Support is only avaiable at this website via our helpdesk support ticket system.
What The Supplier supports
What Ths Supplier Does Not Support
All billing is provided via a secure online portal at https://www.joomlahosting.online/billing/clientarea.php
The supplier accepts payments via PayPal only.
The supplier generates and notifies clients of invoices 14 days before they are due, and requires payment on or before the due date as specified on the invoice. If payment is not received, the associated products and/or services will be automatically suspended immediately after the invoice becomes overdue.
If a client is unable to make a payment for reasons beyond their control e.g. Sickness, Holiday, Family issue they are encouraged to send a brief message to the supplier to add an exception and avoid suspension of associated services.
The supplier will cancel services if no payment or contact is received from the client within 10 days after an invoice is due.
All data on the associated services including backups will be destroyed.
The supplier requires 24 hours notice on cancellations for all products and services.
The supplier will only accept cancellation requests submitted through the billing portal at https://www.joomlahosting.online/billing/clientarea.php
To request cancellation, a client must login, select “My Products/Services”, select the product and use the “Request Cancellation” button at the bottom of that page.
Once a cancellation request has been received, a confirmation email will be sent to the client’s registered address.
Cancellation requests via any other method including social media channels will not be accepted.
The supplier reserves the right to terminate any product or service without notice should the supplier receive notification and confirmation that a client’s payments have been reversed, disputed or charged back.
In the first instance, the supplier will contact the client and attempt to resolve the matter. If this issue cannot be resolved in a timely manner, or if the supplier receives multiple payment disputes, the client’s services may be terminated and all data destroyed without backups.
The supplier reserves the right to suspend and/or refuse service to those who consume excessive CPU and/or Memory on the web hosting service which are affecting the suppliers availability to deliver service to other clients.
The supplier agrees to use their reasonable endeavours to ensure the availability of their services and integrity of client data, including backups on specific services as defined on the service description.
The supplier will not be held responsible for any damages, losses or interruption of business caused by corruption or loss of data, or the integrity of its backups.
Clients are encouraged to take their own backups or use a 3rd party backup service.
The supplier disclaims all liabilities in connection with the following :
In no event shall supplier be liable either in contract, tort (including negligence) or otherwise for indirect, incidental or consequential damages, including without limitation, loss of income, data, use or information.
Nothing in this Clause excludes each party’s liability with respect to death and personal injury resulting from the negligence of that party, its employees, agents or subcontractors or for fraudulent misrepresentation or under the tort of deceit.
Our liability to you in contract, tort, negligence or otherwise arising out of or in connection with the Services shall for any one incident or series of related incidents be limited to the annual fees paid by you to us in the year in which the liability first arose.
No liability whatsoever will be accepted by us unless and until you have provided documentary evidence to our satisfaction proving that loss has occurred.
We exclude all liability of any kind in respect of any material on the internet posted by the Customer by means of the Services and we are not responsible in any way for any goods (including software) or services provided by third parties advertised, sold or otherwise made available by means of the Services or on the internet, the accuracy, completeness or suitability for any purpose of any website content and the acts or omissions of other providers of telecommunications or internet services (including domain name registration authorities) or for faults in or failures of their equipment.
The supplier will not be liable for failure or delay in performing its obligations if such failure or delay is due to circumstances beyond its reasonable control, including but not limited to acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labour disturbance, interruption of or delay in transportation, unavailability of, interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies or power used in or equipment needed for provision of the Services.
The Customer agrees that it shall defend, indemnify, save and hold supplier harmless from any and all demands, liabilities, losses, costs and claims, including reasonable legal fees asserted against the supplier, its agents, its customers, officers and employees, that may arise or result from any acts or omissions of the Customer, its agents, employees or assigns in connection with their use of the Services.
This Agreement will be governed by and construed and interpreted in accordance with the law of England and Wales and the parties submit to the exclusive jurisdiction of the English Courts.