Terms of Service

This document outlines the services offered by joomlahosting.online

Please read the terms of service including in this document.

By signing upto and using the services available at the Joomlahosting.online website you have accepted the terms of service included in this document.

Terms of Service Document references

  1. Us “Joomlahosting.online” are refered to as the “Supplier or supplier’s”
  2. Individuals or businesses who have read and agreed to the terms of  service included in this document and signed up to onc the services available at this website are refered to as “client or client’s”

The Supplier

  • The supplier provides a range of interne services including Web Hosting, backup servcies, web design services, website optimization services, website based security services.
  • All data stored on a client’s account or service, remains the responsibility of the client who accepts full responsbility.
  • The supplier reserves the right to delete, without prior warning, any files which violate the terms included in this document.
  • The supplier reserves the right to modify, suspend or terminate products/services at their discretion.

Acceptable Use Policy

Client’s are NOT permitted to use any of the supplier’s products, services to:

  • Send unsolicited or bulk email known as “SPAM”.
  • Any mailing lists transmitted from the supplier’s network must be “Opt-In” and include clear, working unsubscription information on each message, without exception.
  • Access, or attempt to access any system or network resource to which the client is unauthorised.
  • Store, distribute or link to material to which the client is unauthorised which include but are not limited to, Copyrighted Multimedia, Pirated or “Nulled” software, warez files or websites.
  • Participate, commit or attempt involvement in any malicious attack against another computer which include but are not limited to Botnets, Bruteforcing, DDoS.
  • Distribute malware included but are not limited to worms, trojans, viruses, keyloggers.
  • Access or host IRC servers, proxy services and/or clients, without prior notification to the supplier.
  • Host, download or engage in peer-to-peer activities including but are not limited to Bittorrent, Limewire, eMule, Kazaa, WinMX.
  • Provide free hosting services, with the exception of friends, family or sponsorship of a local charity or organisation.
  • Provide a public proxy, personal proxies with password protection are permitted.
  • Abusive or threatening behaviour towards the suppliers staff is not acceptable and will result in the termination of the clients service or account.
  • We do not allow any adult rleated content to be hosting with us. If any adult related material is found to be hosted on the client service the cliented servcie will be terminated without warning.

Support

You agree and fully understand that our staff members will not help you (provide support to you) over live chat, phone or via social media channels.

Support is only avaiable at this website via our helpdesk support ticket system.

What The Supplier supports

  1. Server side issues which are out of the control of the client.
  2. Techical issues related to the Cpanel hosting management software.
  3. Server or service outages
  4. Network Issues

What Ths Supplier Does Not Support

  1. Installation, setup or configuration of the Joomla content management system on the clients website, service.
  2. Installation or setup of Joomla templates, Joomla extensions or plugins on the clients website.
  3. Trouble shooting techical issues relating to Joomla, templates, extensions, modules or plugins
  4. Providing support on how to use or manage the Joomla content management system.

Billing

All billing is provided via a secure online portal at https://www.joomlahosting.online/billing/clientarea.php

The supplier accepts payments via PayPal only.

The supplier generates and notifies clients of invoices 14 days before they are due, and requires payment on or before the due date as specified on the invoice. If payment is not received, the associated products and/or services will be automatically suspended immediately after the invoice becomes overdue.

If a client is unable to make a payment for reasons beyond their control e.g. Sickness, Holiday, Family issue they are encouraged to send a brief message to the supplier to add an exception and avoid suspension of associated services.

The supplier will cancel services if no payment or contact is received from the client within 10 days after an invoice is due.

All data on the associated services including backups will be destroyed.

Cancellation

The supplier requires 24 hours notice on cancellations for all products and services.

The supplier will only accept cancellation requests submitted through the billing portal at https://www.joomlahosting.online/billing/clientarea.php

To request cancellation, a client must login, select “My Products/Services”, select the product and use the “Request Cancellation” button at the bottom of that page.

Once a cancellation request has been received, a confirmation email will be sent to the client’s registered address.

Cancellation requests via any other method including social media channels will not be accepted.

Payment Reversal, chargebacks and disputes

The supplier reserves the right to terminate any product or service without notice should the supplier receive notification and confirmation that a client’s payments have been reversed, disputed or charged back.

In the first instance, the supplier will contact the client and attempt to resolve the matter. If this issue cannot be resolved in a timely manner, or if the supplier receives multiple payment disputes, the client’s services may be terminated and all data destroyed without backups.

CPU & Server Resource Utilization

The supplier reserves the right to suspend and/or refuse service to those who consume excessive CPU and/or Memory on the web hosting service which are affecting the suppliers availability to deliver service to other clients.

Backups, data integrity and availability

The supplier agrees to use their reasonable endeavours to ensure the availability of their services and integrity of client data, including backups on specific services as defined on the service description.

The supplier will not be held responsible for any damages, losses or interruption of business caused by corruption or loss of data, or the integrity of its backups.

Clients are encouraged to take their own backups or use a 3rd party backup service.

Limitation of liability

The supplier disclaims all liabilities in connection with the following :

  • (a)loss of material uploaded;
  • (b)incompatibility of the Services with any of the Customer’s equipment, software or telecommunications links;
  • (c)technical problems including errors or interruptions of the Services;
  • (d)unsuitability, unreliability or inaccuracy of the Services;
  • (e)computer viruses of any kind obtained by the Customer in the course of using the Services;
  • (f)any security breaches whatsoever affecting the Customer’s Account.

In no event shall supplier be liable either in contract, tort (including negligence) or otherwise for indirect, incidental or consequential damages, including without limitation, loss of income, data, use or information.

Nothing in this Clause excludes each party’s liability with respect to death and personal injury resulting from the negligence of that party, its employees, agents or subcontractors or for fraudulent misrepresentation or under the tort of deceit.

Our liability to you in contract, tort, negligence or otherwise arising out of or in connection with the Services shall for any one incident or series of related incidents be limited to the annual fees paid by you to us in the year in which the liability first arose.

No liability whatsoever will be accepted by us unless and until you have provided documentary evidence to our satisfaction proving that loss has occurred.

We exclude all liability of any kind in respect of any material on the internet posted by the Customer by means of the Services and we are not responsible in any way for any goods (including software) or services provided by third parties advertised, sold or otherwise made available by means of the Services or on the internet, the accuracy, completeness or suitability for any purpose of any website content and the acts or omissions of other providers of telecommunications or internet services (including domain name registration authorities) or for faults in or failures of their equipment.

The supplier will not be liable for failure or delay in performing its obligations if such failure or delay is due to circumstances beyond its reasonable control, including but not limited to acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labour disturbance, interruption of or delay in transportation, unavailability of, interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies or power used in or equipment needed for provision of the Services.

Indemnity

The Customer agrees that it shall defend, indemnify, save and hold supplier harmless from any and all demands, liabilities, losses, costs and claims, including reasonable legal fees asserted against the supplier, its agents, its customers, officers and employees, that may arise or result from any acts or omissions of the Customer, its agents, employees or assigns in connection with their use of the Services.

Law

This Agreement will be governed by and construed and interpreted in accordance with the law of England and Wales and the parties submit to the exclusive jurisdiction of the English Courts.